Privacy Statement
How we keep your data safe, secure, and confidential.
Your personal information is collected when you purchase travel, accommodation or an inclusive holiday, and when you request information about our products or services. We also keep records of your activity with us, including visits to our website.
We use this personal information to handle your requests, manage your booking, and, where you have opted into marketing communications, offer you other products and services. We respect the privacy and confidentiality of your information and will not disclose it to third parties without your consent, unless required to do so by law.
We may also use information collected from our website to personalise your repeat visits and improve your online experience.
What information is collected?
In order to make a booking, we collect the following information:
Full name of the lead passenger
Full names of other passengers travelling with you
Dates of birth of all passengers
Your address
Your email address
Your mobile telephone number
Your credit or debit card details
You consent to the collection, processing, storage and use of your personal data to enable us to fulfil your holiday arrangements. This may include providing your details to government bodies, immigration authorities, airlines, ferry operators, accommodation providers and other competent authorities, as required by law.
We may also process your personal information under our legitimate interest in advising you of additional products or services that may enhance your holiday experience. This may include, but is not limited to, excursions, car hire, transfers and travel insurance.
The above information must be provided in order to make your booking. Refusal to provide the required details, or withdrawal of consent, will result in our inability to provide travel and accommodation booking services.
Access to and deletion of your data
You have the right to access the information we hold about you and to receive it in a format suitable for data portability. This information can be provided either as a PDF (Portable Document Format) or as a text (.txt) file.
You may also exercise your right to be forgotten at any time, provided your travel has been completed and there are no outstanding balances on your account. This will permanently delete all records of your personal data from our systems.
Requests for your data or deletion of your data can be made by:
Retrieving your previous bookings online by visiting the secure View My Bookings area. You will be required to enter your name and booking reference. Use the ‘Update my preferences’ option to send your data by email.
Calling us on 03301 344 733 to request your personal data.
For security reasons, personal data can only be sent to the email or postal address associated with your booking.
Retention of data provided during the booking process
If you have opted out of marketing communications, all data will be automatically removed from our booking systems and marketing databases 180 days after the completion of your travel, provided there are no outstanding balances on your account. Once removed, this data will no longer be accessible by you or by us.
If you have opted in to receive marketing communications, your data and booking history will be retained for up to ten years, or until you update your preferences or request deletion.
When you provide credit card details to make a payment, once the transaction has been authorised, your full card details are no longer stored or accessible by us. Our website uses secure encryption technology to ensure that your payments remain safe.
Feefo Feedback
We work with global ratings and review provider Feefo to gather and publish feedback on your holiday experience. Your email address, return travel date and accommodation choice (if booked) are securely shared and you will receive an email after your holiday inviting you to review our service.
If you choose to submit a review, it will be published on FlyDirect and www.feefo.com/fly-direct. Published feedback does not contain any personal information, and you may choose to remain anonymous.
Feefo will remove or amend feedback upon request via amendfeedback@feefo.com.
Insolvency
In the event of our insolvency, we or any appointed insolvency practitioner may disclose your personal information to the CAA and/or ABTOT so that they can assess the status of your booking and advise you on the appropriate course of action under any scheme of financial protection.
The CAA’s General Privacy Notice is available at www.caa.co.uk/Our-work/About-us/General-privacy-notice
ABTOT’s Privacy Notice is available at www.abtot.com/privacy-policy-cookies
When browsing the website
When you browse our website, cookies are used to enhance your experience and the usability of the website. They may also be used to market holidays and services provided by C. I. Travel Group while you browse the internet.
Cookies are small text files placed on your browser to store your preferences and browsing behaviour. Cookies are anonymous and do not provide us with access to your personal information, name, location, email address or contact details. Cookies are not harmful to your browser and are unique to it.
We also use cookies for general monitoring, helping us to identify user trends and improve the efficiency of our website.
You can view or manage your stored cookies at any time. Most browsers automatically accept cookies, but you can change this through your browser settings. For more information, visit www.allaboutcookies.org.
How we use cookies
We use both first-party and third-party cookies on this website.
“Analytical” cookies, used with our web server’s log files, allow us to calculate the aggregate number of visitors and identify which parts of the site are most popular. This helps us improve our website and better serve users.
Some of our pages allow third parties to set their own cookies (for example, when using social media sharing buttons or viewing embedded videos). We do not have access to data stored in these cookies.
“Session” cookies enable you to carry information across pages of the website and avoid re-entering information. They also help us understand how the site is being used and improve its structure.
| Cookie type | What is collected | Why this information is collected |
|---|---|---|
| Google Analytics | Information about how you use our site, including pages viewed, visit duration, number of visits, and browser or device used. | To help us improve your browsing experience. |
| Facebook Pixel | Information about which pages you have viewed or actions taken on the website. | To enable targeted remarketing on Facebook based on your website use. |
Links to other websites
Our website may contain links to other websites of interest. However, once you leave our site, we have no control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, which are not governed by this privacy statement. You should review the privacy statement of any website you visit.
Accuracy of information
You have the right to have any inaccurate information we hold about you corrected. If you believe that any information we hold is incorrect or incomplete, please write to or email us at the address below, and we will promptly correct it.
Marketing communications
We will only send marketing communications about C. I. Travel Group products and services if you have opted in to receive them.
The personal information we hold for marketing purposes will never be shared with any third party.
Information may be collected if you opt in during the booking process, complete a newsletter sign-up form, or contact us directly to request inclusion. You will be required to confirm your subscription by opening the ‘confirm your subscription’ email and clicking to verify.
Our marketing email provider is MailChimp. Only your email address and preferred departure airport are shared securely with MailChimp and never with any other third party.
You can unsubscribe or update your preferences at any time by clicking the relevant link in any marketing email, or by emailing marketing@citravelgroup.com.
Jersey Office of the information commissioner contact details
You may exercise your right to complain to the Jersey Office of the Information Commissioner if you feel that C. I. Travel Group Ltd has misused your data.
Visit Website: JOIC
Postal Address:
Jersey Office of the Information Commissioner
2nd Floor, 5 Castle Street
St Helier
Jersey, JE2 3BT
Telephone: 01534 716530